System Warranty, Service and Maintenance
ANCO typically offers a one year warranty on provided test systems. As an option a second year (or longer) warranty can be offered. The warranty can cover parts or parts and labor.· Under a parts warranty, ANCO will assist by phone, e-mail, and TELETECH to diagnose any equipment failure and provide repair/replacement for the parts at no additional charge. If ANCO on-site labor be required to diagnose the problem or install replaced parts, ANCO will charge our standard labor rates, travel, and per diem.
Under a parts and labor warranty, ANCO will also provide the on-site labor to repair/replace the parts at no additional charge. Please see the maintenance and service options below to provide the option for ANCO service calls during the warranty period.
Response time to a warranty request will vary depending on the component involved and the world location of the equipment. The ANCO 24/7 service number (1-303-249-1131) allows for immediate contact to resolve or initiate resolution of any request. As an option: time limits for on-site or parts replacement can be negotiated on a contract-by-contract basis.
Parts covered under this warranty are all parts that ANCO has delivered to the client, which are deemed defective due to improper installation by ANCO, flawed material, or workmanship. If the equipment is found to be misused, neglected, modified other than by ANCO approval, or system safety limits overridden, ANCO is not responsible for the repair or replacement of the equipment. In no way does this warranty imply ANCO has any liability for consequential damages or delay caused by equipment deficiency.
Service and Maintenance
As part of system installation, ANCO provides client training and maintenance manuals. In many cases this training and material allows the client to maintain the system with only occasional support from ANCO. However, ANCO offers service and maintenance plans to perform these services for our clients and assure long term uninterrupted system availability. These plans are typically negotiated and billed on a year-to-year basis.
Under a service and maintenance plan, ANCO will periodically visit the client site to perform routine maintenance and visit when needed to diagnose and resolve any system malfunctions. These plans are used after the initial warranty period. Please refer to the Warranty Section for details on ANCO support during the initial period.
ANCO offers both a Basic and Extended Service and Maintenance plan.
Basic Service and Maintenance Plan:
Includes visiting the site twice annually for inspection and preventive maintenance, plus unlimited phone/email/fax support. Maintenance supplies must be provided by customer or provided and billed by ANCO.
Service calls requiring site visits other than the twice a year visits will be billed at 70% of ANCO’s standard rates. Response times will vary depending on site location but are typically 5 days (USA) and 10 days (world-wide).
Extended Service and Maintenance Plan:
Our Extended Service and Maintenance Plan adds the following to the Basic Service and Maintenance Plan:
Discounted labor rates at 50% of ANCO standard.
Provision of all maintenance supplies.
On-site retraining of new employees during scheduled visits.
Expedited on-site response time of 2 days (USA) and 4 days (world-wide)